Service Level Agreement For Janitorial Services

Facilities Support Services will audit the services provided to improve efficiency and customer satisfaction and maintain a robust system of performance management and measurement based on specific tasks and indicators. The Service Manager – Facilities Support Services directs and coordinates the monitoring and verification of the provision of the service. The services provided are measured and reported regularly using the following performance indicators: We strive to provide the most professional cleaning service. All professionals are bound and insured and have been carefully trained in the correct use of all products and devices. Service charges for returned cheques: cheques returned for non-payment (insufficient credits, closed account, etc.) will be debited from a cheque for $30 in addition to payment for services. Other comments or complaints and delivery issues should be forwarded to the Facility Support Services Manager. Similarly, the Facility Support Services Manager will identify all other complaints and problems with the senior managers involved and, if necessary, include them in the service verification process. CLEANING FEE INCREASES: Lane Cleaning Company, LLC reserves the right to re-evaluate prices at any time on the basis of the time it takes to provide our service in order to meet customer standards. We will monitor the actual cleaning time for the first two months and from time to time after. We will contact you to discuss possible price or service revisions if the cleaning time differs radically from the initial offer. We reserve the right to adapt the estimate at the end of the work. · Lane Cleaning Company, LLC also offers three levels of cleaning: HIRING OF Lane Cleaning Company, LLC Collaborators – All of our employees have signed a non-compete agreement with Lane Cleaning Company, LLC.

They are prohibited from obtaining transactions from clients in their own name or on behalf of third parties during their contract with Lane Cleaning Company, LLC or for 2 years after the termination of the contract, without the written authorization of Lane Cleaning Company, LLC and a possible intermediation tax of $2,500.00. You agree to recruit former or current employees of Lane Cleaning Company, LLC for a period of at least 2 years from the date the employee last worked for Lane Cleaning Company, LLC. There is a lot of time and resources devoted to hiring and training our employees. In the event that you feel you must hire an employee of Lane Cleaning Company, LLC, an intermediation fee of $2,500.00 will be due immediately after the former employee/current employee is employed, whether it is a regular or contracted job. LATE CANCELLATION: A late cancellation of $50.00, unless it has been notified of a change at least 1 business day before the date and date of the service. All notifications must be made by phone or email. Telling the cleaning crew when they are in your home will not be considered a notification. The $50 fee is processed on the credit card previously provided to Lane Cleaning Company, LLC.